Nokia Care Center — Nokia Lumia 720 Repair Complaint

Address:

North Goa, Goa

Hi, I had given Nokia Lumia 720 for repair (Battery Recharge Issue as mentioned in job sheet) on 10th Oct 2014, at Nokia Care Center Mapusa Goa. But after repeated follow-up they haven't repaired my mobile instead Nokia Care Center insisting us to take other old mobile instead of my original Nokia Lumia 720 mobile. It has extended warranty of one year so there is no scope that we will accept other mobile, neither they show any courtesy to tell exact problem with the mobile. We only doing regular follow-up with this, as you must understand that customer time is valuable time. Also there is such rude behaviour of your staff, which cant be tolerated. I respected Nokia as good brand and ended up buying such expensive mobile, i know you are concerned about image in India as your oldest company selling mobiles in India. But just because of some pathetic people your image is dented. I request you to please look into issue, and let us know what is the issue so that we can come to some conclusion. Please don't make us to take this matter any further. Mobile is under warranty, attaching warranty card and job sheet. You can contact Raju Bhomkar - [protected], alternate contact Brijesh Bhomkar - [protected] Thanks Brijesh