Nokia — Cheated by Nokia India

Address:

Bangalore, Karnataka

Hello Sir/Madam; I have purchased Nokia Lumia 1520 worth 46000 Rs/- (Round Figure) on 31st Dec’13. \ During the month of Mar’14 I found there are some issues with screen getting hanged. When I contacted the customer care help line Mr. Pankaj has asked to me build me faith in Nokia and they will do best from there side. Pankaj à Anitha As, per the company norms for my device there is Home pickup & drop facitlity. One guy has come guy from Nokia Care – Indranagar, Bangalore branch to pick up my phone at my office address. When I was trying to explain my problem he is unable to understand it. Myself (Mayank Dhananiwala) à Roma Next day I myself went to the Nokia care center to get my phone rectified. I waited there for 2 hours and they say that there is no fault with my device. I came back home, these time when I faced the same issue, I made a documentary proof and again visited the Nokia Care. Phone has been handed over to for service on 19th Mar’14. (Job sheet Number :: 10441) As, per the communication with Roma, the phone will be kept in observation then it will be sent to Repair factory. On Friday 21st Mar’14 I received a call back stating that it wll take 12 working days to get the phone repaired as it will be sent to repair factory. I agreed with them. 28th Mar’14 – Received a call stating Phone is ready to deliver. I took the delivery of my phone 9th Apr’14 (5.30PM) (Delivery People – Deepa G, Kamesh) 1) As, soon it was about to deliver there were problems with connectivity issues. a. They took the phone inside and fixed it. 2) After fixing that issues, and took the phone when trying to update my phone it’s shows phone is uptodate, but it’s not uptodate. a. Latest Firmware revision Number (As, per Nokia) :: 1028.3562.1408.10 b. Firmware Revision Number in my phone :: 1028.3562.1402.0001 3) Upon my insistence, it’s been learnt from Deepa that phone was not sent to repair factory. Even though after producing the documentary proof of my problem, they doubted on my problem statement. Even after the deliver same problem exists again they are asking for a documentary proof of it. Mahendar is asking for a documentary proof. (Nokia Care Store Manager). Roma, Anitha, Mahendar, Kamesh, Deepa – Works for Nokia Care, Indranagar, Bangalore. Pankaj – Works in Nokia Care helpline number -- Warm Regards, Mayank Dhananiwala Mb.NO: +91-[protected]