[Resolved]  Nokia — Highly dissatisfied with Nokia service

Address:

Kolkata, West Bengal

I have bought Nokia Handset(XL, Bright Green) on 22/06/2014 from AM Mobile Telecom Pvt. Ltd., Shop:039B, Metropolis Mall, Highland Park, Garia, Kolkata:700094 . Since the 2nd Day your product had not been performed well.The screen of the handset got blank, maximum applications were not supported, the headphone was not working properly . When I went to that shop they didnot want to listen anything saying "till now we dont get any complain from the customers, we cant help you" and suggested me to the customer care. I have showed the handset at a Nokia care, 233, Diamond Harbour Road, Near Pathak Para Bus Stop, Behala, Kolkata, West Bengal 700034. There they initially didnt take it very seriously and finally they kept it on[protected] assuring it would get repaired by 31st of Jul 2014.Even after giving several reminders they could only say that they are not getting the parts from the head office. After lodging several complaints they finally said"we got the parts still itz not working, we are sending it to Nokia factory on 9th Jul". Then when ever i calld them to know about the status they were unable to confirm it.then again when i initiated a consumer complain i got a call from Nokia customer Care n they said it will get repaired in two days.After that neither I received any cal from them nor my cell phone back.On 19th when I call customer care then again said it ll get repaired in 2-3 days and they sent a mail with a complain no. I would request consumer complain department to kindly tak the necessary action against it. Please provide me with a new one or get my whole amount back. I am highly dissatisfied with this disgusting service of NOKIA.