[Resolved]  Nokia India — against the sim slot

Address:Bangalore, Karnataka

I had purchased a Nokia Lumia 1320 bearing IME # [protected] on 02/04/2014 from Univercell Telecommunications, koramangala Branch Bangalore vide Invoice # p.b.km/30 Dated 02/04/2014 for 24000.00 including Insurance. On 26/12/2014 I had a Problem with the Mobile showing as no SIM, I went to univercell was informed to take it to Nokia Care. The service centre mentioned that the sim slot has been damaged and has to be replaced which is not covered under warranty as its a physical damage, also the unit has to be send to second level service which takes 10 to 15 working days at a cost of 9k to 10k but not sure it will be repaired and also the service centre was unable to issue me a letter that it doesn't cover under warranty. Even the Univercell shop people tell that there are helpless and what's the use of covering the mobile under insurance, just inclusive of M-Care has been mentioned in the invoice no contact information of the shop or insurance company. The Univercell has mentioned [protected] as Customer Service Number which is switched off. so i think univercell is just cheating the customers as insurance. Now Nokia reply whom should we contact. shivaganesh [protected]@yahoo.co.in [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Nokia India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Nokia Lumia 1320 IC Integrated Circuit expired within one year of purchse from Mobile world Vashi New Bombay

Did not work proper even for one year, the warranty expired on 5th of May 2015 & the Integrated Circuit broke down on 11th of May 2015

Nokia service center at Vashi New Bombay. Kept it for one week and then returned saying we cannot repair
Most amazing thing is that its parts are also not available in the gallery or other places in the market, appears as if I did not buy any authenticated Indian expensive phone; but I bought some china's local market item under brand of Nokia Lumia 1320.

Also screen disorders, phone heating up, frequent switch of[censored]se to happen even after 6 months of its purchase


Nokia Lumia 1320
IMEI:[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7892
    Pending
    0
    Resolved
    3915
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information