Nokia India — Complain against NOKIA LUMIA 720 not working and NOKIA CARE, Alambad, Lucknow, India refuse to solve the problem

Address:

Lucknow, Uttar Pradesh

Date : 19th June 2014

Subject : Complain against NOKIA
LUMIA 720 not working and NOIKA CARE,
Alambad, Lucknow, India refuse to solve the problem

Dear,

Last month my Mobile Phone NOIKA LUMIA 720
Function Keys all the bottom of handset start disfunctioning

1.
automatically all applications are getting
closed, start screen appears

2.
Start screen then minimizes (similar to the way
if we have pressed and hold the back button),

3.
Start screen then maximizes and after that
'bing' opens up automatically.
In all the above steps, phone also vibrates..

So I visited NOIKA Care, Almabag, Lucknow to
rectify the problem. NOIKA Care person Mr. Tuqueer Ahmad told me that the
Mobile screen is be changed ( My Phone is under one year Warrantee) for which I
have to deposite it for 1 Month. One Month is long time so I inqured that if
they don’t make screen in stock and why they need one month. So he replied that
one month is minimum. Since this time period was long so I refuse to submit and
ask them to inform me when Mobile screen is available. Noika Care person told
me that I request is being registered and will inform. This incident is of 9th
May 2014.

I did not got any call from them so day before
yesterday I call and enquired so they told me to come to their center.

Today morning I met with a small accident in
which my Mobile Screen is slightly damaged. So when I went to NOIKA Care today
so they refuse to take the Mobile Phone. When I asked them that my mobile is
not working properly from last one month and as they registered it, so they
can check. They refuse to check and said that as per companies policy they
cannot help me.

My complain is that I am loyal customer to
NOKIA from last 15 years, but this type of late service, miscommunication,
and bias behavior against customer will not be accepted.

Please if any possible solution can be
provided to my problem or should I set my mind finally against the NOIKA.

NOKIA CARE Details :

Mr. Tuqueer Ahmad :[protected]

Sardari Khera, Kanpur Road, Near Bus Stand,

Alambagh,

Lucknow, Uttar Pradesh 226005


Mobile Detail :

NOKIA LUMIA 720

IMEI No. : [protected]

Date of Purchase : 03rd July 2013


Regards,

PRINCE DWIVEDI

Director

M : [protected]

E.Mail :
[protected]@gmail.com