[Resolved]  Nokia India — Complaint about Nokia service center

Address:

Amritsar, Punjab

HiThis is the 50th time I am sending email to Nokia. I am writing to you to seek your help in improving the customer support from Nokia, particularly in relation to the Nokia Software Update (NSU) service, and also your Customer Support service. Due to the lack of information from Nokia and the continued problems in customers downloading their software update there has grown immense dissatisfaction with the Lumia 520 and with Nokia as a company. I am sure you will be concerned about this matter and I would respectfully ask for your assistance in arranging for Customers to better informed and to receive prompt responses to complaints and enquiries. This is to inform you that I have visited at Nokia service center the month of July for software updation and without carrying the bill .They denied to update the same as I have told them to check the warranty online but they did not do so . I am a Press employee working in Zee Network Add Sales and not get time to visit there again.So I visited there In the month of October and mobile warranty was over at that time I kept my mobile for 3 days in Nokia service center on 04-Oct-14, I had visited at Nokia service center and they said there is a Software issue due to the same Network has gone and they opened my handset without my permission and when I checked my handset the screws was missing and they handover me the same .Next day I had visited service center located in Chandigarh Sec-22 and they said someone has made some changes in hardware that is why the IMEI number has been corrupted and from there I called Nokia service center guys in Amritsar because they are the one who opened my handset without my permission. Both service center technician gave me different reason of handset problem I have sent so many mails to customer.[protected]@nokia.co.in, but they are not reverting me I have got a call from Nokia that I will need to submit the handset in Nokia service center again and that I have submitted on 07-Oct-2014, Job sheet number:[protected]/141007/028, I ME I : [protected] Model : Nokia 520, and they kept my handset for 25 days and now I have got a call like they will charge me Rs 3500/- for repairing the same . I don't know what the hell they guys have done with my handset .I am pissed off with the Nokia's worst services Firstly they demanded for 900/- and now 3500/-. Moreover, I had deposited 100/- cash at the time of depositing the mobile and they did not return that as well . The seniors and girls sitting in service center do not have manners to talk they are pretty useless .The phone network was gone not from my end it was a fault from Nokia's end and it turn on to Flight mode .I have wasted my 10000/- on such a worst brand Nokia . It was not expected at all . And one more suggestion please tell all Nokia customers to sell the mobile under warranty period because if handset will create any issue after 1 year then Nokia guys can do anything with the handset and they just give the reason like . Sir it is not in warranty period. I got call from Nokia people and they are not giving me the resolution that I am hoping for.i am looking forward to file a case in consumer court against worst company Nokia.i have spoiled my Rs.10000/- by purchasing handset. Please reply me at [protected]@gmail.com or call [protected] or help me with any email address where i can escalate this as I am planning to file a case against Nokia Thanks & Regards Vishal Bhatia [protected]