Nokia India — Complaint Against nokia care for harassment

Address:Kolkata, West Bengal

Respected Sir/Ma'am, I, Sandip Mondal (Mob. No.-[protected]) Purchased a Nokia Lumia 720 (ESN/IMEI:: [protected]) from Naskar Mobile Store on 7/5/2013. But unfortunately I faced Touch Pad Problem on December & taken to Nokia Care Ekdalia Road, Kol-700029 and almost after 3 Month luckily I got a call from Nokia Care that the phone is replaced. On 29/03/14 I received an Exchange unit of lumia 720 (ESN/IMEI:: [protected]). Now after 5 months I again faced the same problem (touch pad, Volume down key not working) & for this I again visit the same nokia care on 25/08/14. They provide me the job sheet and a loaner phone with the assurance of faster service but I cant understand the meaning of faster service and now I can cause after lots of phone call and follow up last week they handed over the phone and when checked then find out microphone not working and the surrounding area of camera lens is scratched with the all previous problem. Now The Executive (Mr. Abhijit >mob. no.-[protected]) harassing me with some bla bla timing and atlast I have to hear that come next day again and till now I don't have my phone. Actually I cant understand whether I bought that phone for using or kept it with Nokia Care. Its my humble request please take the all necessary step and return back my phone in a proper condition. Thanks & Regards Sandip Mondal Mob. No.- [protected] Email- [protected]@gmail.com
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