Nokia India — Defect in touchpad of Nokia Lumia 920

Address:Kolkata, West Bengal

I replaced the touch pad of my Nokia Lumia set ( IMEI no [protected]) on 16/02/2015 by Nokia care agency, Ramdev Telecom, Garia, 279 NSC Bose road, Kolkata -700047, they charged Rs 12580/- for this replacement work.Now in May, 2015 the replaced touch pad become defunct, while contacting above Nokia care agency I was told again the touch pad to be replaced and similar amount to be paid by me, according to them warranty of such replacement is only one month. My obvious query to you Is it the level of quality and credibility of Nokia & Microsoft product ? Is it the level of care for customer you demand ? Is it the value for money a customer expects from such a world renowned company. Please send me your response urgently to decide my further action. Debasish Dutta.. Mob no [protected] .
Was this information helpful?
No (0)
Yes (0)
Nokia India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7892
    Pending
    0
    Resolved
    3915
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information