Nokia India — Defective handset, and refusal to provide promised warranty and services.

Address:

Mumbai City, Maharashtra

Dear Sir, I am very much tortured, mentally harassed and victimised. Please help me. I had sent a letter to Nokia as follows. Please refer for the details. Dear Sir, 1) This is to bring to your kind notice that I had purchased Nokia Lumia 510 from Croma Store (Malad, Mumbai) on 29/06/2013 for a consideration of Rs.7494 vide Invoice # SLF02A[protected]. 2) On purchase, I was assured a warranty and guarantee from the company along with good services for a period of 12 months from the date of purchase. 3) However, my handset has many short comings. It has heating issues while charging and long calls, it hangs up frequently, many a times it automatically shuts down and takes a long time to start again. Also, many applications like Adobe Reader and WhatsApp are not working smoothly. I have reported the above matter to you several times but despite all my pleadings you have not made good the defect which is indeed regrettable and highly unbusiness of your foresaid dereliction of duty and failure and neglect to rectify suffered losses. 4) All these issues are causing inconvenience while using and irks risk of damage to life and property. Within a week of purchasing it, the handset indefinitely got shut done following which I had to approach Nokia Care Centre (Vile Parle, Mumbai) and to no avail, as the technician could not understand the reason for the same. Later, I had to go to Croma Store, which got the necessary replacement done. 5) With all my humility, I approached Nokia almost every month thereon, either via email or calls or by personal visit at Nokia Care Centres. However, none of the times have I found any solution to my problems. Rather, each time I just got a Jobsheet No. or a auto-reply to my credit. Moreover, last time when my wife and child had visited Nokia Care Centre (Malad, Mumbai), they were insulted, yelled upon, blamed by your irresponsible representative for no mistake of theirs and also as a means of revenge, he got deleted all the important and confidential data stored in the mobile without any prior permission. Such a behavior, leading to mental harassment, insult of a woman and child from the company’s end is highly condemned. I also came to know that the warranty against my bill had lapsed following the replacement of the defective handset without informing me i.e. within 10 days of purchase. I tried to constantly stay in touch with your employees to find a solution, but even my last attempt was failed as I did not receive any reply from your side, I now need to take harsh steps against Nokia.6) I thereby give the company a time limit of 15 days from the date of letter to settle my grievance by refund of full amount with interest (18% p.a.) along with suitable compensation for the mental agony caused due to the company’s deficiency in services and ill-treatment towards my wife and child, failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences which you may please note. Also, a lawsuit may be filled otherwise to sue the company if any damages are incurred due to loss of data from the company. Yours truly, Navneet Poddar, A-707, Twin Towers, Manish Park, Pump House, Andheri (E), Mumbai - 400093. Evidences-1) Jobsheet #[protected]/130709/16 dated 09/07/132) Jobsheet #[protected]/140628/033 dated 28/06/143) Invoice of purchase4) E-Mail correspondences/Auto Reply Service Nos.[protected]-[protected][protected] 1-[protected] 1-[protected]