[Resolved]  Nokia India — Defective Set

Address:

Kolkata, West Bengal

To M/S Nokia India Limited 15.10.2014 Ref: Defective Mobile set . Dear Sir, I have purchase a Nokia X3 Mobile set from E-Zone, Kolkata on 21.08.2010. On 30.08.2010 the set started crating problem. I contacted the vendor, they advised me to go to Service Centre at Kolkata. According I went to Service Centre Kolkata and requested to change the set, but they have repaired the same. In the mean time the developer from other countries visited the Kolkata to the experience of customer regarding the set. I was one of them to express my experience to them. In the mean time the above set again started disturbing, on 04.09.2010 again I went to Service centre and they have provided service free of cost, but they that not replaced the set. Again on 09.12.2011 the set was not functioning, and then I was out of warranty I had to make payment of Rs 660.00 for the same. Again On 01.02.2012 the set was not functioning then I went to Service Centre, they told that the Kit is to be changed for these Rs 1600/- is to paid. I thought why I should incur expensed on this mobile. I have kept the same. My sentiment is that I have gifted the set to my daughter for her grand success in ISC, requested several time to the vendor, service provider to change the set, but all are in vain. Hence I am writing to you to provide justice to me and to retain goodwill of your company and to maintain relationship with valued customer. Enclo: Soft copy of Cash Memo, Receipts of service provider etc. Copy to : [protected]@core.nic.in Ministry of Consumer Affairs, Govt. of India Sincerely Yours, Jishu Bhattacharjee, 4/60/1 Chanditola Lane, Tollygung, Kolkata-40 Mobile: [protected] e-mail: [protected]@licindia.com