Nokia India — Deficiency in customer care service

Address:

Thiruvananthapuram, Kerala, 695002

Respected sir,

My lumia 625 (Imei no. [protected]) was entrusted with your customer care - mobility solutions, (Address: vijaya tower, tc 21/125 (5), first floor, karamana, thiruvananthapuram, kerala, india, pin-695002) with the out of warranty fault of a broken sim leg. The fault was filed on 23/05/2016 with the job sheet no: 13449.

The mobile set was supposed to be delivered within 20 days and when enquired about the mobile, the dealer informed that the complaint is still pending. When asked to return the handset without servicing, it is informed that the mobile set is misplaced at the service center and they are unable to find it. This is a highly pitiable situation and i am aggrieved to find that i have to go and wait there several times without any result. It is known that there are several others unsatisfactory customers like me. I will be constrained to approach the appropriate consumer court if no remedy is effected.

Hence i humbly request you to look into the matter at the earliest and do the needful.

Thanking you,
Gargi prasad s
(Email id: gargi. [protected]@gmail.com)