[Resolved]  Nokia India — Handset rejected in service center

Address:

Mysore, Karnataka

Hi Team, This is to notify that i have taken my lumia handset to Nokia service center on 13th OCT 2014 for following issue. 1. Handset is getting hung very frequently. 2. Caller will get not reachable even if the mobile & network is active. 3. If we speak for more than 10 min touch screen will not work. When they check the handset they said its liquid damage, but when they show the handset I didn't find any water drops / moisture inside because am sure i was using it very carefully. After they are telling 4000/- will be charged to get this repair. Why should i pay for it i have not done anything. Please note am facing this issue in the second month itself and this is the forth time am took this to service center for repair. Second and third time they took more than 20 days to repair and after some days issue persists. i have no idea after lot of complaint's why they are ready to change the handset or get this fixed permanently. We are trusting and customers to Nokia from more than 10 years. But this i have struggled lot with the service.Request you to take this as high priority and resolve this. Please find the attachment for your reference. Here the details Model- Lumia 620 IMEI No-[protected] Contact no- [protected] Service center name- Nanies Enterprises Pvt Ltd, N S Road, Mysore. Mail ID - [protected]@infosys.com Thanks & Regards, Bhaskar