[Resolved] Nokia India — hang and overheat struck | |||
RESPECTED SIR MY NAME IS SRINIVAS.J MY NO:([protected]) I PURCHASED 2-12-14 IN BIG C. PHONE MODAL IS NOKIA LUMIA 1320 SO 4-12-14 IMEI NO:([protected])DATE IN MY PHONE WAS PROBLUM PROBLUM IS I PLAY THE GAMES SUDNLY MY PHONE WAS SWICH OFF STRUCKING AND OVER HEAT WHAT IS ITS PROBLUM . AND IAM ASK IN NOKIA STORE NAME IS VIJAYA COMUNICATIO AUTHORISED SERVICE CENTER 10-12-14 HE WAS TOLD MOTHER BOARD COMPLAINT OUR STORE IN NOT SOLVE THE PROBLUM SO PHONE WAS TO FORWARD COMPANY AND THERE SOLVE THE PROBLUM YOU WAITE 12 WORKING DAYS. I WAS PHONE TAKEN IN 4DAYS IN ONLY WHY COMING THAT PROBLUM I WANT REPLASE MY SET IIMMEDITLY Was this information helpful? | |||
Complaint marked as Resolved
Nokia India customer support has been notified about the posted complaint. Verified Support Dec 16, 2014 Ms. Legal Page Writers Customer Care's response Dear Sir
We have gone through your complaint. Please send us the details of handset (IMEI) (Model) with the copies of Bill, COD Reciept if any and with the photograph of the box.
We have already resolved these type of complaints.
Write us on : [protected]@filemycase.in
We follow the following process to resolve your complaint:
A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly.
B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court.
C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court.
We have resolved many complaints for several customers in the past.
Please visit www.filemycase.in
For more information you can call us on +91-[protected]
Warm Regards,
Mohit Popli
Verified Support Dec 16, 2014 Ms. Legal Page Writers Customer Care's response Dear Sir
We have gone through your complaint. Please send us the details of handset (IMEI) (Model) with the copies of Bill, COD Reciept if any and with the photograph of the box.
We have already resolved these type of complaints.
Write us on : [protected]@filemycase.in
We follow the following process to resolve your complaint:
A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly.
B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court.
C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court.
We have resolved many complaints for several customers in the past.
Please visit www.filemycase.in
For more information you can call us on +91-[protected]
Warm Regards,
Mohit Popli
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