[Resolved]  Nokia India — Harrassment recieved at Nokia care

Address:

Gurgaon, Haryana

Dear (?)Sir I m writing this mail in complete frustration and disappointment which I got from your NOKIA care Centre situated at GURGAON - ( Delhi Road - Opp. Secto 14) . The people sitting there are complete non sense and they do not know how to speak to their customers. I purchased NOKIA XL in august 2014. After some days o[censored]se its ringer stopped working. It is also having a problem of light leakage through the bottom of display since day one. Except these it is quite fine and no problem at all, Yesterday I went to above mentioned NOKIA CARE centre to get the problems solved. They inspected the phone and gave the verdict that charging port was damaged. I said It is OK and I absolutely have no problem in charging the phone. The person kept on making me believe that IT is actually damaged. Finally I said OK then, The pone is in warranty, then replace it also. He said no it is chargeable. I said why ? He said damages are not covered in warranty. How Much? Rs 1700/- ????? It was really shocking for me? why- the thing they are telling to be damaged is working properly and the thing I m telling is damaged, the are least bothered about that... what is this... is this the policy of NOKIA. I said OK leave it please repair the other things which are really not working. He said our policy says first you have to get repaired the things which are payable only then the warranty will apply...????? SO, in this way the person was forcing me to pay rs 1700/- for a problem which was non- existing...this is really shameful on NOKIA Part. I was very much disappointed on this type of behaviour. I was forced to think that did I make a Mistake in purchasing NOKIA. second MONEY is everything for you people then why you people talk so loud about customer relation. I purchased your phone this shattered by trust in NOKIA. I tried my best to convince the person that there is a basic difference between damage and wear and tear. what the phone showing was a simple wear and tear which is likely to happen when we use an item. but all went in vain. then I said, I will get it corrected from outside. Then they people calmly assemled my phone and hand overed it to me. Now I realize that they wanted me to go from there that's why they were behaving like this. I told them that my warranty will get void if I go out side, They said it is your problem. they forced me to get my phone repaired from outside and I paid rs 400 for that. Some last words. I don't know what action will you take in this matter or whether you will do anything or NOT. It depends upon your inner conscience. But I have the recording of all this episode and I am decided to go to consumer court . Not for the money I gave but for the harassment I received. UMESH KUMAR [protected]@yahoo.com