Nokia India — Lumia 720 touch screen problem 3 time in year, bad customer care india

Address:

Pune, Maharashtra

I have nokia lumia 720 which has been stopped working 3 times in row.. First time it took Microsoft service took 45 days to repair, Second time 15 days and now I have submitted this phone on 16th April @ Hadapsar Nokia Care ..and it is been with Nokia Microsoft head office from last 32 days..i called 8-9 times to Microsoft care but unable to provide the status ..they still don't know when it will get repaired. the phone is faulty and model is outdated and company still not giving a replacement..any one can resolve this please see the conversation with Microsoft customer care here.. https://youtu.be/MgPBYng2z34