Nokia India — Manhandling of my Nokia Lumia 620 by Durga Communications (Nokia Service Centre), Kingsway Camp, North Delhi

Address:

New Delhi, Delhi

The network, speaker and the volume keys were to be replaced by the service provider as they were not functioning properly. When the mobile handset was submitted to them, all other parts such as display, processor, touch and even the battery were functioning well and were in perfect condition however after the replacement of the malfunctioning parts, my phone got switched off due to low battery as I had no means to charge my battery in the absence of the handset. Since then the phone went dead and the service center conveniently responded that the motherboard needs replacement and I stress here that the motherboard was in absolutely perfect condition when the handset was submitted to the service provider except for the other three problems. The service provider's engineer spoke rudely and did not allow us to contact the manager of the store and tried to slam unnecessary charges of the motherboard replacement on me. They have asked for three more days to look into the phone and have claimed that they would put in efforts to remedy the problem however the charges of the repair might be slammed on to me. I have registered a complaint with the Mukherjee Nagar police station regarding the matter. I would like to notify the concerned authorities that I am planning to move to consumer court on the issue.