[Resolved]  Nokia India — motherboard crashed

Address:

Gurgaon, Haryana

Dear Sir, This mail is in reference to my Nokia Lumia 625 (SR No [protected]), which I bought from Spice Hot Spot on 5th Nov 2013 (Copy of Bill attached) I wish to bring this matter to your kind concern that my device got dead on night of 3rd Nov 2014, even after so may efforts, I was not able to boot my phone Today morning I visited Nokia care (at Devi Palace, Old Delhi Road, Gurgaon) to check the problem of my phone I was shocked to know that my product was out of warranty, and their system was showing the registration date i.e. 23rd August 2013, and my warranty was till 23rd Sept.2014. They diagnosed the problem in phone and said that mother board of my phone is crashed and because my phone is out of warranty, these people asked to get my phone repaired at a cost of Rs.6850/- approx At that time I was not carrying my bill along with me, so I was not sure and had a doubt about the Date of Purchase. Then I visited Spice Hot Spot Store at Old Delhi Road, (from where I bought my Nokia Lumia 625) They people checked in their system and told me that date of purchase of this phone is 5th Nov. 2014 My question is : How it is possible, how can be the warranty of my product can be expired before 5th of Nov 2014 (Rather 5th of December, 2014 as Nokia care people said that warranty on nokia phones is 13 months) Did I was sold a used phone which was registered earlier. Secondly, spice hot spot people took the full day in taking approval (I dont know from whom) he said that He is getting the approval from heigher authority from Nokia.. When my product is under warranty, what is the need for taking approvals? after so many followups with these guys, I took the bill copy and visited nokia care again. They checked my phone and said that this is liquid damage, and you people do not cover that. I asked him that its not a case of liquid damage, how you can say that He casually said that "Boss it is because of Sweat" I was shocked and laughed, boss what you're telling. Sweat is a part of our life.. and if you people feel that your phone can be damaged just because of sweat, you should think and do about this on serious note Finally.. nothing happened.. and I came back to my home Sir, This is just for your information and we people buy these phones on EMIs and if gets dead in less then 1 years time.. it hurts... I had been using Nokia phone since 1100, 6600.was the super heros of market. But really this time not happy with the solution, got from nokia Best Regards, Divya Prakash Agarwal Platinum Club Member Apollo Munich Health Insurance Co. Ltd. SCF 19, First Floor, Sector 14 Gurgaon 122001 [protected] ApolloMunich Health Insurance