Nokia India — Nokia Care Installed a Duplicate Touch Panel

Address:

Chandigarh, Chandigarh

I have a Nokia Lumia 520 IMEI : [protected]. I would like to bring to Nokia's Notice that i am utterly disappointed by there nokia care center Electra Care Quiet office No. 11, Opp. Khukhrain Bhawan, Sector 35A, Chandigarh where i deposited my Lumia to get my Touch replaced on 20/05/2014 and THEY REPLACED THE TOUCH SCREEN WITH A DUPLICATE ONE, From the first day Double Tap tounlock feature wasn't working at all But that did not bother me much because i don't use it much soon my capacitive buttons stopped working and i went to them on 22/9/2014. They shunned me away saying that my Phone is out of warranty and that i have to again spend Rs. 2102 again and get it replaced but i was suspicious about there intentions so i went to another nokia care centre nearby in Sector 22 Chandigarh and i straightaway asked whether my screen is original or not. TOUCH SCREEN INSTALLED BY NOKIA CARE 35 WAS DUPLICATE. Is this the kind of service do i expect from one of biggest company in Mobile phones. I have all the proofs i brought home with me the touch screen that was duplicate, i even asked Nokia care 22 to mention it in Job sheet that my screen is Duplicate Job Sheet No.[protected]/140922/010, and i also have the bill of replacement of touch at the Fraud Nokia Care Electra Care Sector 35 Chandigarh Bill No. 11302. I really expect a Stern action against this, Nokia claims so high about there Customer service, they should show it and do something. If Nokia wants to stay where they are they seriously shouldn't neglect my Complaint and take a strict action.