[Resolved]  Nokia India — Nokia Lumia 720.. Utterly disgusting mobile.

Address:

Bangalore, Karnataka

I had purchased the Nokia Lumia 720 on June-2013 from Sangeetha Mobiles (BTM Branch) Bangalore. I am disgusted using this mobile. There had been instances within 6 months from the date of purchase, the phone continuously had restarting issues as well as hanging and moreover heating. Co incidently, at the same time, I somehow drop the phone from a distance of A FEET on the carpet and the phone screen goes off for a toss. The display goes off. Irritated of all these, finally I had to drop into the Nokia Care in Marathalli, Bangalore. They completely refused to service the set mentioning that I need to the get the display replaced paying Rs.7500/- and then only they would do any kind of servicing. They even voided my phone's warranty. To much of nuisance was caused by the service center people and I was made to run behind them for servicing. Horrible. Within a month's time suddenly, I see a crack near to the corner of the screen. I call up the service center and they completely refuse to take the blame of the screen. I was asked to take the phone back to them. Now since my warranty was voided and again there was a crack on the screen, along with the volume up and down keys not working, the service center people get on top of my head asking for money for repairing. A big NO NO from me to pay. When I mentioned about complaining to Nokia, a senior from their team comes in saying he would look into it and again kept my phone and asked to come back after 2 weeks. what a stupidity. When I go back after 3 weeks of chasing, I was handed over a white panel phone, mentioning a pre placement, which was actually not done by Nokia at all. The microphone, and speakers did not work over there itself when I was handed the phone over. Still they were not ready to take up the accountability rather shouted on me and kind of chased me away. The service center behaviour was so annoying. Now its been 3 months, I have been still facing the heating issue, volume key doesn't work and recently, the phone screen has also broken, again falling from just a height of less than 4 INCHES. What a glass has nokia provided or is it a FAKE phone given to me from SANGEETHA or may be SERVICE CENTER has replaced the display with some cheap screen. NOKIA has disappointed me over this period of time and I am really annoyed and I want NOKIA to look into it and get this set replaced or refund the Rs.18, 100/- which i paid when i got the phone. But yes Sangeetha sells duplicate items for sure, else i had other friends who were using other sets, have been complaining about Sangeetha Mobiles and even NOKIA SERVICE CENTER.