Nokia India — Phone hasn't been repaired for almost 35 days and counting

Address:

Darjeeling, West Bengal

I submitted my Lumia 720 to an official Nokia Care center only after 2 months of purchasing it. There was a problem with the touchscreen and it needed replacing. The care center gave me a time of 20 days from the date 3rd June 2014 to collect the phone. When I called them on 3/6/2014, they told me to wait for another week stating that the parts haven't reached Siliguri yet. the next week, they said the same thing. I remained patient and called the next week on the 5th of July 2014. again, they informed me to check back next week. i am confused why a leading company like Nokia requires more than a month to ship minor parts. The phone is under warranty and i would like to receive my repaired phone as soon as possible. the following are details of the customer care center from the service job sheet: NCC: 596_504886 contact no.: [protected] job sheet number:[protected]/140603/7