Nokia India — poor customer service | |||
I bought a Nokia monster purity head phones on November, which stopped working on November end...I purchased it on November 22nd...so I went to Nokia care in kollam Kerala...they told me I will get the replacement only after 15 days...I told them I should get it within 20 days as I am relocating to Bangalore...after 15 days I called to check the status and one lady working there was very rude and told the stock is not available And they they don't know when it will be available...and the funny part it they do sent even bothered to call and tell me this...anyways again ni called them after a week asking the same...by that time I have already relocated to Bangalore...so I asked them to courier it to my Bangalore address...after 2days I got a call from them saying the product has arrived and will courier the same day...I waited for a week for the courier... But I never got o one... I called them after a week and the answer I got was it was never been posted...I asked why...and they shouted at me saying this is how they work...this time I had to call them to know the status...I waited for one more week...in between my number got changed...so called them to update my number...but before I could update my number they disconnected the call...after one week again I called...the answer I got is they already couried it...I told I never got the courier...I asked for the courier service name ...the funny part was they do sent even know the courier service name or their contact number or consignment number...they first told it is express courier and then told it is TNT...I contacted both...they don't have any records...what am I supposed to do...that headset cost me 5000 rs...I am so pissed off right now Was this information helpful? | |||
 2 Comments | |||
Comments
Recently I figured that there was a burning smell from my phone (NOKIA 920). The port had been mildly burnt cause of which I am unable to charge my phone!
I was told by the Nokia care centre of KOCHI (BANERJI ROAD) employee that the battery cover along with the port need to be changed. Through googling I figured the port is a seperate piece and can be replaced. When I encountered this fact to the employee he agreed and told me he will try getting the port alone
After ttwo days he had called me to inform that the port will be available but service would take around 20-40 days, stating that the port has to come from Nokia factory in chennai..!
Why should I wait for 20-40 days when local shops can replace within a day or maximum a week?
Plus how assured can I be that my phone will not be misused by employees?
I request the company totake actuin ASAP ! It's very unfair to do this to me.
I am a hostelite and my only hope lays on this Nokia Care'shelp. VERY UNHAPPPY with thekind of service provided.
Hoping for a positive reply.
I was told by the Nokia care centre of KOCHI (BANERJI ROAD) employee that the battery cover along with the port need to be changed. Through googling I figured the port is a seperate piece and can be replaced. When I encountered this fact to the employee he agreed and told me he will try getting the port alone
After ttwo days he had called me to inform that the port will be available but service would take around 20-40 days, stating that the port has to come from Nokia factory in chennai..!
Why should I wait for 20-40 days when local shops can replace within a day or maximum a week?
Plus how assured can I be that my phone will not be misused by employees?
I request the company totake actuin ASAP ! It's very unfair to do this to me.
I am a hostelite and my only hope lays on this Nokia Care'shelp. VERY UNHAPPPY with thekind of service provided.
Hoping for a positive reply.
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