[Resolved]  Nokia India — POOR RESPONSE

Address:

New Delhi, Delhi

I submitted a NOKIA E-6 in a dead condition on 13th October, 2014 at 2 p.m at DURGA COMMUNICATION (NOKIA CARE CENTER), 48, Mall Road, Near GTB Metro Station, Ring Road, Kingsway Camp, Delhi-110009 and was told that the phone will be returned with all the issues resolved and in a working condition on 14th October, 2014, at 2 p.m. My first call was made at 1:30 p.m on 14/10/2014 to check the status of phone and was told that since phone is under observation, I will receive a call at 4:30 pm . NO CALL WAS MADE TO ME. I called again at 4:15 p.m for the status update and got the same response and was given a new time i.e 5:30 p.m and was also promised for a revert from care center's side. Again, there was no response from their side and I had to CALL AGAIN and got the same reply with a new time(6:30 p.m). Finally, after ending up at the service center, I was told the phone is still being tested and will be handed over to me on 15th October, 2014 b/w 11am-12 pm and again, a revert call was promised by Mr.Pankajj Sukheja(Branch Head) before handing over the phone. Next morning, NO CALL WAS MADE TO ME and I had to call again to confirm the delivery and instead of dealing with the situation, pure negligence was shown and excuses were made. I was told the system is down and the status can not be checked whereas the phone was being repaired INSIDE the SERVICE CENTER and one could've easily checked the status manually. DISASTOROUS FOLLOW-UP, LACKING WORKMANSHIP and ZERO PROFESSIONAL ETHICS are very unfortunate and putting NOKIA in the black light. All the loss I've suffered over the last two days has left me very DISPLEASED and UNHAPPY with the ONLY brand that has been used in my family over the last decade. Request you to take the matter seriously in order to avoid some serious damage to NOKIA's brandame by your own workforce. Thanks Aditya Jain [protected] Job Sheet No- 17136