Nokia India — urgent issue

Address:

Jaipur, Rajasthan

M/s Nokia India Pvt. Ltd. Sir, It is intimated that I had purchased one mobile set of Nokia 220 from your retailer M/s Samarth Life Stye Retailer Pvt. Ltd., 13, Jayanti Market, M.I. Road, Jaipur vide cash memo no. 3863 dt.[protected]. I was not getting good service since I purchased this set. The push button ''off'' was not working properly. It was noticed when I used to end the talk. I used to push the button to disconnect but actually it did not get disconnected. This I come to know when I tried to connect another call. As for instance, when the charges of the previous call should have been Rs. 4/- to Rs. 5/-, the call charges were unnecessarily levied at Rs. 29/-. This had happened three to four times. There after I contacted M/s Samarth from where the set was purchased. They advised me to get the set checked from Nokia Service Center. After a great difficulty I could find the service Center and on 25th March, 2015, I got the set checked & it was returned within minutes saying the virus has been removed. In addition to the above said problem the as notifications for display of battery being fully charged had stopped appearing earlier in spite of charging the battery for hours. The volume of the incoming voice also became low. All these problems persisted in spite of removing the virus. On 11th May, 2015, I again went to your service centre. The set was opened & I was informed that the software in not working well which required replacement. I asked the incharge that why I was not told about the software on 25th March, 2015. He said "vki wB cksy jgs gSa] eSusa vkidks dgk Fkk" & he said the guarantee is over & the service is now chargeable. I was stunned to hear his words specially with a senior citizen. If he had informed me about the software earlier. I would have opted to replace it. Such kind o[censored]nprofessional attitude of service providers is outrageous and puts a question-mark on the reputation and service-delivery system of your esteemed company. Now I only request to get my mobile repaired free of charge as the set had defective software at the time of purchase. An early and appropriate hearing is expected. Yours truly (O.N. Saksena)