Nokia India — Want repairing or replacement of defective mobile in warrantee period

Address:

Ballia, Uttar Pradesh

My name is Sanjay Kumar Singh, I am from Ballia U.P. India. On 27 Dec. 2014 I bought a handset of your company from a nearer dealer of my town. From last 6 months it has been working quite well and it is still in its warrantee- period . But unfortunately yesterday around 5 pm onwards a mild lightning in my area appeared and at that time I was outside of my house The handset was in my pocket of the pants and suddenly it struck a tone and by the time I opened it to check for some kind of text or call, I found that the screen had turned totally white with some blackness at the sides. I tried to switch off the handset but failed. I want to clarify that it neither get wet nor I was calling or doing something with it at that time. Quickly I rushed to my dealer but they told me to go to the Service Centre. I went there I told the thing but they started to make excuses and started to say that you have dropped it from height or damaged it intensely. Instead of registering my Complaint they asked for ₹ 1150 for repairing, which is a cheating. I called customer- care number but they did not solve the problem. Hence I demand as a customer that my handset to be repaired or replaced soon. So contact your service centre and tell them to call me for that. I have lost my price -full hours wandering for help and I was not able to receive the important calls which have cost me a lot. Therefore I want my problem to be tackled quickly and I hope not to be forced to take legal actions. Details of my handset are following : 1. Model Name : Nokia 225 Dual Sim 2. Date of Purchase : December 27, 2014 3. RM: 1011/ NOKIA 225 DS IME|1: [protected] IME|2 : [protected] MATERIAL: A00018848 4.Battery Number: [protected]P[protected] 5. Charger Number: 0675698 6. Dealer Details: Jaiswal Communication, Hospital Road, Jagdishpur ( Near Calra Ward), Ballia U.P. 7. Self Details : Sanjay Kumar Singh Hospital Road, Jagdishpur Ballia Contact Number : [protected]