Nokia India — worst service by nokia care. Phone is giving lot many problems.

Mrunali Dekate

from Mumbai, Maharashtra

Address:

Wardha, Maharashtra

I bought nokia lumia 720 6 months ago(on 14th Jan 2014) from Amravati(MH). At 4th day, there was a problem of repeating the data in phone. I went to nokia care (at Rajapeth, Amravati) to resolve this issue. They asked me to format my phone. I did that. After that microphone of handset was giving trouble for long time. Same answer was given by nokia care this time also. I formatted my handset 4 times. But the problem was as it is. Recently they sent my handset to company(on 9th June 2014) saying that this problem cannot be resolved here. For 20 days my handset was sent to the company for repairing. I asked them to replace my handset. But they told me that all issued will be resolved this time. But now handset is giving much trouble during typing. Also volume down button is not working properly. So now I want my handset to be replaced any how.

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Nokia India customer support has been notified about the posted complaint.

Jul 27, 2014

Updated by Mrunali Dekate I bought Nokia Lumia 720 6 months ago(on 14th Jan 2014) from Amravati. On 4th day there was a problem of repeating the data like songs and photos for every time I opened it. I went to nokia care ( at Rajapeth, Amravati). They asked to format my phone. Problem was resolved. But after some days same problem was there.. Addition to this microphone was not working properly. I formatted my phone 4 times but those problems was not solved. Finally they sent my handset to company for repairing. As handset in under guarantee period I asked them to replace the handset but they told me that all the issues will be resolved this time. I sent my sent my handset to the company for 20 days. But now another issue is there. Volume down button is not working properly and keypad is giving trouble during typing. Due to all these reasons Now I want my phone to be replaced by a new handset.