[Resolved]  Nokia — Lumia 1520 Screen Broken.

Address:

Kanpur, Uttar Pradesh

Hi, This is with regard to service request no.1-[protected]. The Nokia care centre has just replied saying you have to pay the charges!! If a lot of consumers are facing this, we must go the consumer court. Consumers cant be charged so heavily because of fault in Nokia design of having the panel and lcd screen together!How much i Suffered plz read below- Dear Wasif, Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected]This email is in reference to the concern with your Nokia Lumia 1520 I sincerely regret the inconvenience caused. In response to your email, I would like to inform you that the case has been forwarded to the concerned department and one of our representatives will be contacting you at the earliest.Further, I have noted your experience at the Nokia Care Centre. Nokia will do the necessary fact findings and action it accordingly. I would also like to thank you for your valuable feedback and please note that this incident is not a true reflection of our services. Our work is to provide you with quality service and your feedback will help us to improve it further. Thanks & Regards, Jitender Mangtani Nokia Care Representative. Message-----From: [protected]@yahoo.comSent: 25/03/2014 05:09:44 PMTo: <contactcentre.[protected]@nokia.com>Subject: Email to Nokia care - Nokia devices and accessories Message:I purchased Nokia lumia 1520 at 9 Jan 14.But in end of Feb due to put in back pocket screen was damaged.after that i visited at Nokia care many times, but those people behaving like that i m foolish, or telling lie. after that i contact customer care on 11/3/14 .after 24 hour Mr. Pankaj Patel was assure me that u will received same device for temporary use till 7 p.m. because next day i went for international trip, so device is very important for me, instead of i didn't received device.Next day 13/3/14 i contact nokia executive at sharp 9 a.m, because i didn't get device.lack o[censored]nderstand of customer situation.i am unable to contact Mr Pankaj Patel in my time.after that i was contact many times in nokia care.but no one given to genuine answer to me.so that's why i am just thinking that i have to do a mail for my situation.what i have to do.waiting for your reply. Email address:[protected]@yahoo.com