[Resolved]  Nokia — Wrong Commitment

Address:

New Delhi, Delhi

Dear All, This is to highlight the malpractices followed by Nokia India by means of following double standards in the industry. It was my misfortune that I went on to buy Nokia 1520 with Reliance 3G scheme with the entire down payment on February 26, 2014 from Nokia Priority Store, Janakpuri, New Delhi. It costed me Rs. 68, 500 for the phone and the plan. Nokia promotes the scheme citing unlimited data download & voice calls for two years with the plan. Unfortunately Nokia has restricted the download of any file or app with size more than 20 MB through mobile network. One can download the file only through a wifi connection. First of all, one ends up paying 70K amount for the phone and plan, and then Nokia deliberately blocks the download to force consumers spend more amount to purchase wifi hardware and connection. I contacted Nokia customer care to lodge the complaint but they logged it only as a query but not the complaint, thus no corrective action. Nokia is simply cheating it’s customers by wrongfully promoting and selling the plans through Nokia Priority stores. This act of Nokia amounts to cheating and malpractice and should be punished unless corrective actions are taken by the company. Regards Puneet Mehta