[Resolved]  Nownaukri.com — Not responding email after cancellation request raised for money taken for job search

Address:East Godavari, Andhra Pradesh, 502032
Website:NowNaukri.com

Mr akash had called me from [protected] for job offer in uae for ctc 40lakh per annum on 27th april 2016. And asked me to pay in three different stage. I have paid 36000 from my hdfc bank credit card and 5000 approximately from my sbi online transfer around 7.30 pm of 27th april 2016. Mr. Akash committed me that the conversation between me and him getting recorded in vrs and he will share the voice clip to my email id dr. [protected]@gmail.com. He had promised me that if he will not find a job within 45 days then he will return back my money in full which was paid to nownaukri. After some time while browsing through nownaukri website i found that their refund policy completely different from mr. Akash.In accordance to the refund policy, they will not refund if service availed. The same day i understood that the company is a fraud company and i have emailed them for cancellation of service at 10.00 pm same day. On 28th mr. Akash called me and i have asked the discrepancy of refund policy displayed in the web site and the verbal communication of him. I too asked about the voice recording clip which was not send to my email id. He told me that, we have not emailed yo the same since yo not given the consent to avail the service. I had asked that i have raised the cancellation request with in 3 hrs of the payment, let me know the cancellation status. He informed me that, they will refund the service as soon as possible, since the service was not started. That day onwards i have been following and continuously sending email for refund status but no one is responding to my email. They are call center number not reachable. I request to take serious action against them and arrange to refund my money paid to them. I too request your honor to ban such fraud organization.

Regards
Sushant kumar
Dr. [protected]@gmail.com
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Jun 1, 2016
Complaint marked as Resolved 
Hi all Nownaukri service team has done excellent initiative and refunded my money. I feel the marketing \ sales team is mis communicating to achieve target. But the the service team is very clear about the responsibilities towards job aspirants. I got call from Mr. Akhil and Ms. Swati . They are have discussed with me more than 3-4 hrs continuously, more ever they called me over ISD line. I just say woh, the patience they have to handle and resolve issue.I was very angry due to falls promise and loosing money, they personally discussed with their accounts department and refund me money on the same day to my SBI savings account. My opinion was wrong about the company . Now I understood that good and bad people will be the part of any organization and that can not be avoidable at any point of time, but we blame to entire company since we are at receiving end. But I now I strongly say that my case was a isolated case, where the sales executive done this, which hampered the company image. One again thanks to Nownaukri to refund my money so quickly. Special thanks to services team to do a wonderful job within 8 hrs of time. Regards Dr. Sushant Kumar
NowNaukri.com customer support has been notified about the posted complaint.
May 20, 2016
Updated by sushant1981
Nownaukri.com — not responding email after cancellation request raised for money taken for job search

2 reviews
Su sushant1981 on may 20, 2016
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Mr akash had called me from [protected] for job offer in uae for ctc 40lakh per annum on 27th april 2016. And asked me to pay in three different stage. I have paid 36000 from my hdfc bank credit card and 5000 approximately from my sbi online transfer around 7.30 pm of 27th april 2016. Mr. Akash committed me that the conversation between me and him getting recorded in vrs and he will share the voice clip to my email id dr. [protected]@gmail.com. He had promised me that if he will not find a job within 45 days then he will return back my money in full which was paid to nownaukri. After some time while browsing through nownaukri website i found that their refund policy completely different from mr. Akash.In accordance to the refund policy, they will not refund if service availed. The same day i understood that the company is a fraud company and i have emailed them for cancellation of service at 10.00 pm same day. On 28th mr. Akash called me and i have asked the discrepancy of refund policy displayed in the web site and the verbal communication of him. I too asked about the voice recording clip which was not send to my email id. He told me that, we have not emailed yo the same since yo not given the consent to avail the service. I had asked that i have raised the cancellation request with in 3 hrs of the payment, let me know the cancellation status. He informed me that, they will refund the service as soon as possible, since the service was not started. That day onwards i have been following and continuously sending email for refund status but no one is responding to my email. They are call center number not reachable. I request to take serious action against them and arrange to refund my money paid to them. I too request your honor to ban such fraud organization.

Regards
Sushant kumar
Dr. [protected]@gmail.com
Verified Support
May 23, 2016
NowNaukri.com Customer Care's response
Sir, Greetings from NowNaukri.com! Thank you for bringing this to our notice. We regret the inconvenience caused. We assure you that your case will be looked upon. We also recommend you to never share your contact or email id on this website. We request you to be patient and have faith in our services. For further info please mail us at [protected]@nownaukri.com or contact us directly using the www.nownaukri.com website in the contact us section. Thank you Regards, NowNaukri service team
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Find the paid invoice copies for your reference
Hi Now Naukri
The funniest part of Nownaukri is they reply customers / write email to customer from yahoo mail id. they do not use official email id. Because they do not want leave any proof that the email sent a person not belongs to them. The second important part is they are asking me for my contact number, however they are executive had call me in my number[protected] and got that money for which, i am following for payment.

I have paid, I do not want service, cancellation request raised within 2 hrs in accordance to you cancellation policy ( Within 24 hrs ), not availed your service. Then could you let us know what is the need of calling and talking. Straight away initiate the process of refund, give me the time line and send the refund voucher number through email. No your intention is not to refund immediately . Your intention is to drag the issue and utilize the money. If some one continuous following then refund or else no.


Mr Rohan from Now naukri written me email from [protected]@yahoo.com mentioning that (MY NAME IS ROHAN KUMAR FROM ACCOUNT TEAM OF NOWNAUKRI.COM. WE ARE GOING TO PROCESS YOUR REFUND AMOUNT. SO PLEASE SEND YOU ANOTHER CONTACT NUMBER SO WE CAN CONTACT YOU.)


Kindly note that Mr. Rohan writing from a yahoo id of Mr. Raj kumar . Just imagine how the malicious intention. Nownaukri can write email from official id but account officer doesn't have official email id. They are call center number displayed in the website are not reachable and accounts officer not mentioning his contact phone number .


Could your team can reply after cancellation request raised within 2 hrs from the time of payment, why no has reply back on status of refund and now you are replying after raising complaint on consumer forum.


The above trend shows the ugly part of corporate and organized cheating by nownaukri, you always look for excuses, if no one follow up, then yo will be dumping the money some one earned after putting heavy effort.


Please as a company do not do that. At least you should have some basic etiquette to reply email of the customer, in spite waiting for consumer complaint and replying.

Really you people are show needy, disable or physically challenged then come down to the street and beg for money in spite seating and cheating people with psedo gentleman way.

I don't fear to share my email id because no one is big hacker than nownaukri


Awaiting for you call
You can reach me @
[protected] /[protected] /[protected]
no one has called me from now naukri till date
complain has been made to authorities due to no response from nownaukri
Hi all
Nownaukri service team has done excellent initiative and refunded my money. I feel the marketing sales team is mis communicating to achieve target. But the the service team is very clear about the responsibilities towards job aspirants. I got call from Mr. Akhil and Ms. Swati . They are have discussed with me more than 3-4 hrs continuously, more ever they called me over ISD line. I just say woh, the patience they have to handle and resolve issue.I was very angry due to falls promise and loosing money, they personally discussed with their accounts department and refund me money on the same day to my SBI savings account.

My opinion was wrong about the company . Now I understood that good and bad people will be the part of any organization and that can not be avoidable at any point of time, but we blame to entire company since we are at receiving end. But I now I strongly say that my case was a isolated case, where the sales executive done this, which hampered the company image.

One again thanks to Nownaukri to refund my money so quickly. Special thanks to services team to do a wonderful job within 8 hrs of time.

Regards
Dr. Sushant Kumar

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