Nsdl E-Governance Infrastructure — Disgusting behavior and pathetic service

Address:

Kolkata, West Bengal, 700001

Respected sir/madam

I visit pan card office today which is located opposite of lal bazar to reapply pan card as i lost it on july the 14th 2016.

After submitting the application i was called serial wise to collect the receipt and to pay rs. 107

Lady at the reception was busy in eating and was not bothered for the cash which i was trying to pay. however, i kept rs. 100 on her desk and i got busy for few second to get a change out of my pocket. i saw that lady keeping rs.100 in the draw and after that i handed rs. 10 as a change. she forgot that she kept rs. 100 in her draw and she asked me to come back on 07/16 so that she could calculate the cash received by all the customers. later the man from the cabin came out shouting on me as if i am staff or his servant. this man was sitting inside the cabin and was not aware what happened and started yelling on me which was unexpected. i asked him to stop shouting instead he showed me his attitude and asked the lady not to handover the receipt. i was told that i have to wait till 06:00 pm ist so that they can calculate the cash in order to make a refund.

I am really upset with the rude behavior. this man sits in the cabin along with the other staff at the left side.

They really need to work on customer ethics. they do not have manners. they should check cctv camera to find out that the lady took rs.100 and put the money in the draw. they should focus on customer ethics while collecting cash.

I have to waste almost 4 hours in the office. just to get my receipt and to pay rs. 7 more in order to get a receipt.

Pathetic service. i wish i could have filed a complaint against the lady and the man for a rude behavior.

Very poor service. this man needs to understand the matter before they yell on any of the customers.

My pan card no# afrph5093l
Mobile [protected].