Nykaa.com — Expired cosmetics sent | |||
I had ordered a L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance combo box from Nykaa.com on 20th April 2015. On 23rd April, I received the delivery, but unfortunately the product packed date was April 2014 and best use within one year. That means it was an expired product. I complained to the site and the response was "We would like to inform you that we have stock up this product "L'Oreal Paris L'Or Lumiere Cannes Collection Box - Spring Radiance" in our inventory from our supplier with latest manufacturing dates. We assure you if you will order this product from us we will be sending you the product with latest manufacturing dates." They resent the product and I received it on 6th May. But again the same problem. The products received were past the best before date. I complained again to the site, but they want the products returned for a full refund. If I send the products back, they will resend the same to other innocent customers who may even use the expired products. Pls take appropriate action against this fraud site. I have the product and the requisite images to support this. Was this information helpful? | |||
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Nykaa.com customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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Kindly share the invoice or order number so we can locate the order. There are no orders in our systems with the customers name as "Aratib" as of now and no orders placed on the dates (20th - 23rd April 2015) you have mentioned with this product.
A snapshot of the invoice with these dates would be great. We look forward to your response to have any issues with our service resolved at the earliest.