Nykaa.com — Cheated me by delivering a Sample when a Full Product was Promised | |||
Nykaa Finds NEW WAYS to CHEAT on Customers... The new offer going on is Buy any Nivea Product and Get a Refreshing Face wash of Nivea free...The picture shows a good quantity size of facewash.. But actually what I received was a sample of the product which was only 15ml. -Date of Incident-7/7/2015 -Nykaa Nivea Product Category -Please send me the proper size of the face wash which is being shown in the picture -Below attached is the screenshot of the Ad showing the Actual size of the Product.. Was this information helpful? | |||
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Nykaa.com customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
The 15ml Nivea Aqua Effect Refreshing Face Wash that was delivered as a sample, has not yet been launched which is why the free sample. That product is not available online as yet, at least for now and not on our website. So dispatching the 185 ml (which we do not have), as a free gift on a purchase of a Lip Balm of Rs.165/- would not be possible.After exchange of messages we hope we resolved the issue you had and are now satisfied with the resolution.
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My delivered product is completely damaged
My order number is[protected] in this order there is a Mua product i.e its blusher name - Blossom is completely damaged i want to return this product as soon as possible . Hope for soon reply. Really disappointed this time. I had placed an order for 6 products on[protected] and all the products had reached Bangalore on[protected], however I did not receive it. On[protected], I mailed the team for further enquiry and there has been no proper response. Further, I cancelled the products on[protected] and the refund has not been initiated, the customer care personnel is clueless. This is a very irresponsible behavior and they have no means to sort it out.
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