[Resolved]  Nykaa.com — One empty packet and another torn damaged packet delivered

Sir, I had ordered 7 items from nykaa.com on 24 AUG 2015 . the order number given by nykaa in my email was[protected]. On 03 september 2015, I received two parcels from Nykaa via Post Office Delivery boy out of which one was in torn condition. So I refused to accept it. Hence i dont know what product it contained. While I opened another packet which was beautifully sealed, the invoice of which read Loreal Professional Instant Clear Shampoo 250 ml, was empty, containing only the invoice paper and the safety polythenes. I cant believe Nykaa.com can ship an entire empty packet, beautifully sealed, and that too for a prepaid order. I have not received my other products till now, and even if I receive them, only you people would know whetehr they are empty or they contain my ordered products in real. I am writing this email with great disappointment . Please arrange to refund my entire money which I have paid. Though i wrote an email to nykaa.com immediately after receiving the packets, they havenot replied or responded till now. Punam Tanti Digboi Assam Mobile [protected] Email punam.[protected]@sbi.co.in