[Resolved]  O General — Authorized Dealer for South Delhi

Address:

New Delhi, Delhi

Hi,

I wanted to tell my grievance as a consumer. I went to O' General Company's Head Office to buy split ac for me. They told me that i need to buy the ac's through the dealer as they dont sell it directly. Since i live in south delhi so thay told me the authorised dealer for south delhi for Sale & Service is "Cool Wave Air Conditioning". I repeatedly followed them for a month for buying and installation but they kept on saying that they will come but they never came ( dont know if they want to do the business or not?). So i bought the split ac's fom another dealer in south delhi by the name of "Arvee" ( who are actually very helpful and good ). Within a month after installation i got a trouble in my split ac. They dealer registered a complaint on my behalf. To my surprise the company forwarded the complaint to "Cool Wave Air Conditioning". Why did the company do so? Don't they have their own staff for service or complaint's? Same as before the "Cool Wave Air Conditioning" company did not respond to my complaint. Why has the company (O General) given the dealership to such a dealer who doesn't listen or respond?

I wanted to just tell the customers of South Delhi to be aware of this thing and get the terms and condition clear from the O General company that you dont have to deal with such dealer like "Cool Wave Air Conditioning" for anything i.e. neither Sale not Service.