[Resolved]  O General — immediate replacement of all the units.

Address:

New Delhi, Delhi

To whomsoever it may concern Greetings for the day. We have purchased 5 units of 2 T each for our establishment on[protected] from Vijay Sales Lajpat Nagar invoice no. 72-DLJ03-14SIADN641 in the name of SRJ and Associates (P) Ltd. installed at C 15 SDA Community Centre Opp. IIT Gate New Delhi - 110016. From the sixth week of installation we have been constantly facing issues with all the units installed ; issues faced 1) Gas Leakage 2) Blowers not working 3) Faulty Motors of indoor and outdoor units 4) Remote does not function well. In extent to this problem faced the Service Staff / Customer Service has been seriously inconsistent in providing us any prompt support and has been delaying us for an indefinite period ALWAYS . As per our knowledge the installation team was not properly skilled and seemed to be unprofessional in their personal behaviour and at work as well. We would sincerely request you to look into this matter with immediate effect as our customers are facing the heat of it which is not appreciated to our brand standards. Amit Aggarwal (DIRECTOR) SRJ & Associates (p) Ltd. [protected]