Ola Cab — Overcharge by cab driver | |||||
This morning on 20th oct 2016 around 3:33 am - 4:01 am we book an ola cab by online for t3 airport from munirka. we three o[censored]s travel from munirka to t3 departure the driver his name... mr karan (prime sedan - white xcent) and his mobile number [protected] has overcharge us while we see only amount rs 209/- by online has charge us rs 480/- when we come to know that he has overcharge us we repeatedly call him again and again even he once reply us to return the amount after reaching back to munirka, but while we were on the way back to munirka from t3 airport after calling several time he pic-up the phone and told us, you don't have to call this number again and again and do whatever you want to do. So this is not the way he should talk to us and in return we need the full amount to be return from him by this evening itself, if not than the further action we will made a complain to police. Ola cab and the company we believe you and we have a great hope the necessary action will be taken by the company immediately, this is not about only the money but money as well as trusting the company and its employee. Thanking ola company with anticipation Was this information helpful? | |||||
 2 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
3%
Complaints
9455
Pending
0
Resolved
239
+91 80 6735 0900 [Regd Office]
+91 80 4665 5300 [HQ]
Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore, Karnataka, India - 560034
Same thing happened with us with same driver Karan Jain (Prime Sedan - White Xcent), the amount was 561 in the Ola app (which we opened later), but the driver Karan charged us 915.
His contact detail is [protected], but he is not picking up the call.
We tried calling Ola support since morning but they are saying the driver has not charged any extra amount and they are claiming they don't need to be involved between driver and customer.
To add more worry, the same amount of 561 got deducted from Ola wallet as well.
We got an alert when we booked the cab that your cab is upgraded to Ola Prime, but no upgrade in reality.
Travel detail: Oct 20, 2016 around 12:15 AM from Munirka to Vaishali Ghaziabad
Booking CRN:[protected]