Ola Cabs / Ani Technologies — Account blocked without giving any reasons

Address:

Mumbai City, Maharashtra, 400022

It sounds extremely disappointing to know that Ola is not able to provide me the exact reason for blocking my account. I took a ride this morning. The driver arrived 20 mins late when he said he will arrive in 5 mins. I reached my office 20 mins late due to this. Still I havent complained on this. On top of that when I wanted to book another ride this afternoon, I suddenly come to know that my account has been blocked.

It doesnt make sense when I have not violated any of the below mentioned points as Ola provided in their mail:-
Multiple accounts with your email address, fake email IDs, manipulated devices, usage of fake locations, jailbroken devices or an equivalent of that is a violation of our policy

I mailed them asking a detailed explanation on this matter. I am an highly educated person. Its not the question of being dependent on your ola's services. I can easily book another online cab. The question is that ola still hasnt resolved my query and its feels falsely humiliated to see that my account has been blocked.