Ola Cabs / Ani Technologies — Driver Double Charged thru Ola Money & Cash

Address:	Chennai, Tamil Nadu, 600027
Website:	www.olacabs.com

Date of the Incident: 12th Novermber 2016
Client Number: CRN[protected]
Desirable Resolution: Refund of the Fund

I have booked a cab on 12th of November to Airport, and the driver name is Govindaraj mobile no.[protected]. As per my above ride number, I was charged Rs.378/-. But the driver said that the ola money didnt deduct the amount, so I had paid him Rs.400/- by cash. I checked after a while and Rs.378/- had been deducted from my Ola money. So I immediately called the customer care and informed the status of my drive. But they informed that the money cannot be refunded, you can call the driver and get back the ola money. Immediately I called the driver and informed him above the issue but he informed that he had been half a way from airport and shall recharge or refund the amount the next day.

Till date wasting my time I am calling the driver daily to refund the amount or to top up the amount in the mobile no .[protected]. Everyday he is giving some stories and not refunding the amount. We are very shame to have such a driver for the service and we are not happy with service of Ola till then. Kindly take severe action against the driver and top up the amount to the above given number asap.

Regards
Barath