Ola Cabs — Drivers denying duty and improper functioning of app

Address:	560076
Website:	www.olacabs.com

Of late I see a decline in the services of Ola, Bangalore. The drivers deny duty saying that they have not received an intimation from the company. The app itself does not show the correct location of the cab. The app says 2 min away but the driver is 20 min away. I'm not sure if the drivers are denying on purpose or it is a mistake of the app. Only after 4-5 failed bookings and speaking to these drivers, we were able to book a cab. This happened on 22/07/2016. a similar incident happened on 26/07/2016. We were supposed to catch a bus at 23.30 at Bommanahalli. We were trying to book a cab from 22:00 from Bannerghatta road.Most of the drivers said they were not getting the message from the app, some of them were wrongly located by the app, One driver said he will come and finally said there is a breakdown. We then had to catch a cab at 23:10 through uber. We had to stop the bus because we were delayed.