Ola Cabs — Harassment

I had no issue with Ola until today morning, I have been using Ola since last 2 months and it has been a good experience overall until today.

But, today, I had such terrible experiences with Ola, one after another, I am sure I will not be using Ola in my entire life. Some olamoney I have got in my wallet, I will use it some other way..

List of today's ugly and bitter experiences..

1. 8:10 am -- It began with the Ola booking, OSN[protected] After booking, I called the driver and he told me that he is at the gas station and I will have to cancel the booking. So, why in the first place his cab was booked?
Ok fine, bearable till now.

2. 8.11am -- Ola Booking - OSN[protected] Babu Tanwar, Driver arrived at the pickup point, I boarded the cab, he tapped his touch screen device, my money got deducted and he said, my booking has been cancelled. I said, I did't get any message of cancellation.

I called OlaCare, explained the executive about it and then she told the driver to drop me at the destination. After a while, he picked up another passenger and he had to go to Rohini and I had to go to Faridabad. Totally opposite routes. So,

I called up OlaCare again explained her the situation, she told me that she could not see any booking, I was baffled, why there is no booking when nobody cancelled it. Driver asked me to deboard his cab and I had no choice.

After deboarding the cab, I called the OlaCare again and asked how and why my booking was cancelled? She checked and said, my booking was not cancelled, but completed.
How could my booking got completed while I was still at my pickup point and it was completed instantly..

All this consumed a lot of time.. and I got late.

Executive apologized and said I will be refunded and all, but that's not the point.

I was in confusion, whether I should go or drop my plan, but later I decided to go anyway.

3. 9:29am - Ola Booking - OSN[protected] Manjeet Singh..Now PAY ATTENTION WITH EXTREME FOCUS..
What happened was beyond my expectation..
- I called the driver and explained him the very straight and clear route to my destination. I told him to come via IGNOU road and take a turn from Bikaner. After waiting for a while, I saw in my mobile, it showed, 'Your cab has arrived' and timer started.
- I saw, there was no cab anywhere around my vicinity and called up the driver again and he said, forget about the 'Cab has arrived'. He went in some wrong direction and is coming.
- I kept waiting outside, after a while I called him up again.. I asked, bhaiya kahan pahunche? Brother, where have you reached? He said very rudely, 'aa raha hun na'. I am coming. I said, I am only asking, 'have you found the right way?' He said, why are you getting impatient? I said, because you have made me stand here, cab is showing it has arrived and I am unnecessarily waiting for the cab. I said, Jaldi aa.. come quickly, he said, TERE BAAP KA NAUKAR NAHI HUN'..
- It is intolerable to hear this thing from third class drivers of your company.. First, I got late because of Ola and your driver was wasting my time and I was standing at the pick up point and when inquired, he talked to me like that.
- That statement of your driver resulted into very ugly verbal spat between him and me. I want Ola to check the call recordings what happened.
- That driver was representing Ola and I hold Ola responsible for such experience..
- I cannot tolerate this..

4. I still decided to book another cab. 9:53am - Ola Booking - OSN[protected] Harvinder Singh..
- I called the driver and asked him where is he. He said, he is near Saket and asked me where I want to go. I said, Faridabad. He said ok. It will take around 10 minutes.
- I kept waiting for 5 minutes and then, I got a message that my booking has been cancelled.

Finally..I dropped my plan.. as I got late.. All this Ola cab non-sense consumed a lot of time and I would have reached my destination within 1 and a half hours, the time it took to book and wait for drivers.

Every time, I called, your executives apologized... Fine, but apologies are almost meaningless..It is so easy to say sorry.

No doubt, I will not use Ola again in my entire life, though until morning, I was happy with the cab services..I will certainly talk bad about Ola any chance I get to. I will certainly advise people to avoid Ola everywhere possible.

I WILL FILE A HARASSMENT SUIT ON OLA...
For sure...
I cannot tolerate the way I was treated at any cost. No driver, no Ola representative can talk to me like that.
It does't matter who that driver was, I booked a cab with Ola and I was treated like that by somebody representing Ola only..
Ola is entirely responsible for all the driver's conduct..