Ola Cabs — Inefficient Driver, Accident and Delay

Address:

Mumbai City, Maharashtra

Date of Incident: 20th July 2015 CRN no:[protected] Time of travel: 9:10 The driver, Sudam Jagtap had no knowledge about the general direction sense or any areas. While driving on the sea link instead of focusing on the road, he was taking a video from his phone (while driving above the speed limit). Even after being given directions, he took the wrong turn (in Mahalakshmi) which led to a 15 min delay, got into an accident - hitting a red Swift from the back while taking a U-Turn, leading to further delay. A journey that is covered everyday within 20 minutes took 45+ minute, after which I eventually changed my cab to reach my destination. I request for you to look into the matter and provide the refund for the journey. Regards, Komal