Ola Cabs — Irresponsible Customer Service

Address:

Ernakulam, Kerala

I had booked a cab for ride later. At last minute, the driver called and said that he can't come as the picking destination is more than 5 km from the picking location. So, I called the customer service and complained. So, the customer care said that he will personally book the cab and confirmed with the driver. Again, messaged me the driver details. So, I called the driver and he said the same thing as the first aloted driver that the destination is far from the picking location. Once again, I called the customer care to complaint and requested to talk to higher officials but he kept he phone for hold around 10 minutes and no one responded. I called customer care again and complaint. They last time when, I called the customer care said that there are no higher officials to control them. Just imagine, If a girl booked their cab service at night and they repeat the same mistake. So, irresponsible their service and their customer care. Really, wasted my time and money using OLA CABS!!!. Date of Incident: 31/7/15