Ola Cabs — Last moment cancellation

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi I booked a cab from Noida sector 27 for New Delhi Railway station on August 23rd at 9PM. I got a confirmation mail and text confirming my booking for 10pm. At 9:25 I got a message with the name (Sarwan Singh)and contact no.the driver. I contacted him around 9:45 to confirm where he was to which he responded by saying that he had left and was on his way back to Delhi. I could not understand what happened there and asked him to come to noida immediately as I had a train to catch at 11:50 and it was heavily raining. He said he was at DND and would take 10 mins to reach. I told him a nearby landmark(Kailash Hospital) from where he could call me and I'd guide him further. I waited for him till 10:20 since I thought that he probably hot stuck due to heavy rains. However when I called him up he very casually answered that he had gone back since he could not get through to my no and his call was on waiting. I told him that I was not using my phone and he should not tell lies to me. He said he waited for half an hour and then left which was a completely made up story. In the meanwhile I had also received a thank you mail from ola for travelling (which till then I had not). I asked him to come back as I was getting late for my train to which he casually replied that I should book another cab as it was raining and he was not able to drive properly. I had no reason to talk to him anymore and I told him that I'd file a complaint against him, surprisingly he seemed unperturbed even by that. I then booked Uber and reached station at the last moment. Such instances have been repeatedly told by my friends and I got to witness it this time. I do not understand how can the drivers close a booking as per their own convenience. Request you to kindly look into the matter and take appropriate measures .