Ola Cabs — Money and Time loss becuase of Ola Customer care executives

Address:

Bangalore, Karnataka

Hi, This is inform Ola Cab service that today I had money cum time loss because of wrong communication fro customer service executives. I had booked a cab - Booking No - CRN84272415.After entering cab at 1.45, I have been trying to recharge Ola cab through App which was not working.Since I had not taken my wallet, after reaching around midway I called Ola customer care, in which guy informed me there was some problems with server and assured me that it would work within 15 minutes.I had clearly informed him my condition, since I didnt have cash with me, and he gave total assurance that it would work so I went ahead.After reaching destination after 15 mins, still I couldnt recharge Ola money.I called up customer care and a lady informed me that ", after recharging ola money, it would take 8 hours to reflect in App ".So there is no point in trying to recharge Ola money and asked me to pay by cash. If this is the case, why didnt the previous guy didnt inform me before.I could have easily returned home and take wallet . And I wanted to know "is the timeframe which she mentioned is correct ? I missed an Important meeting because of this since after reaching destination, I had to travel all the way back home to take money to give driver. I have never faced such a absurd comments from customer care, instead of helping me, they just put me in trouble by giving false assurance. I hope proper action would be taken.