Ola Cabs — Never book taxi in OLA !!! Worst Service

Address:

Coimbatore, Tamil Nadu

Dear OLA Cabs, I am really very sorry to narrate a mail like this. I have never/ever have seen a turtle reply like this(Even u have not replied to mails where you oblige u will get back to me). If you could not have our Travel pleasant and hassle free, I am afraid that OLA should have invested in some other business other than making people frustrated. Despite many remainder sent across and calls made up, the response is quite bad. I am even planning for writing some blogs on the net about my bad experience with OLA. Apologize me for being harsh as my experience with OLA thrust me to spread a bad reputation. Is this the way, u always treat people and their time/journey? Is this some kind of funny games you are playing with us? This is Jaffer, Coimbatore reputed firm, and a regular customer of other best-rated/first-class Taxi like TaxiTaxi, RedTaxi, FriendsTrack, Fastrack, etc... Here below is my complaint. =============================== I booked a taxi today at 8:18 AM 22-Jan-2015 to board your Taxi. The customer executive promised me that the taxi will reach my place at 8:30 PM. I have again called and confirmed it at 8:54 AM. Then I have been waiting from 8:55 to 9:20 AM and finally I called them to know the status, when they replied me "Sir, the booking is not done so far..." I asked them to check the call-log and I explained them the time of my reservation and so on.. But they were not ready to hear whatever I tell, and kept the call without any reason. Again I called them, but it was stupid reasons given by your customer-support. on your service !!! Our curse will never make you shine anywhere anymore. Then I booked my taxi in TaxiTaxi(Coimbatore) and immediately I got my travel taxi booking number and the Taxi reached my place and comparatively the taxi fare is cheaper than yours and they are garlanding their customer with good service and with a most comfortable Swift Dzire Car and I booked a ticket in private bus (since i missed my train because of you people) and now travelling towards my destination. When I'm back to Coimbatore, I'm sure I need to escalate this issue to all the people around coimbatore and educate them on the tricks you play with our travel. Even I need to consult with my friends/lawyers for the same, since I have all the evidance of my booking and call-logs for the same. I have attached my phone-call-logs for your reference. The above said complaint is true to my knowledge and I have all the proof, and only you people should run soon since because of the worst customer support. Also, your OLA app is dead to the core, and there is always a reply from your customer support that they have technical issue (this is the third time I'm hearing from your team that they have technical issue, then why did you people jump into this business? ). =============================== Kindly do understand it’s hard to build trust than to destroy it. I have tried calling on the number provided +[protected] and it left unanswered all the time. Hardly they make a pick and the response from them is bleak. Even my friends asked me not to use your Cab service, I should have get with my friends words to avoid all kinds of topsy-turvy. Now, it was me wandering and yelling at the way I am counterfeited. Can’t you understand if you took travel service as your advertising technique(which includes free ola money and so) and fake out people, it’s finally going to be the company reputation which will get a blow shot. When I share my experience with my company colleagues/friends about the fraud and the news spread from 5 – 500 –[protected]... The only one thing I want to emphasize through this mail is that "Please don’t even entertain hurting people on their travel. Let our travel not be wonderful..at least let it be hassle-free" Thanks for reading through.. (not sure if you would have read through and felt our pain ..if so thanks for feeling and let other family have its harvest) Thanks Jaffer SideNote: Even I'm planning to write a cover letter to your CEO on my complaint/query. My journey worth Rs.700 is spoiled because of choosing your bull- taxi. Attached is the screenshot of my phone logs for your perusal. Escalate it and fire-out the culprit employees who is spoiling the name and fame of OLA !!!