Ola Cabs — No pick up after booking the cab and raised 25/- bill

Address:

Hyderabad, Andhra Pradesh, 500072

Dear ola team!!

It is very sad to write here.

Even after so many bad experiences with ola for me earlier, foolishly, with my urgency, for the sake of reaching office in time, with a higher expectation again, i have booked an ola cab today at 8.23am from my home at kukatpally, hyderabad to my work place at habsiguda and got a message from vk-olacab with driver details viz. Ramesh, mobile no.[protected] with cab regn. No. Ap28tv6992 and made me fool that cab was on the way.

As usual, there was no sound from the cab driver but i have called him to let him know the exact location to help him to find early and explained clearly about the location and as usual and very tactically the driver also inquired about the destination and i also informed him about destination. But to my repeated surprises for the same kind of situations happened earlier too, i got a message from vm-olacab that "there was no response from me hence the booking was cancelled". Please note i have neither cancelled the booking nor instructed the driver in my call for cancellation. And another message also received that i will be charged rs.25/- for cancellation!!

I dont know what ola is thinking of a customer like me, are we fools??? By waiting for a cab which was booked and anticipating for almost 11 minutes that it will reach us in time and help us in reaching office in time, but ultimately, for so many times like this, my precious time in the morning hours is wasted today also only due to ola cabs. This is not at all tolerable. Ola team should know that, when a person who is in hurry will book a cab and of course for comfort too. Rather than comfort i used to book cabs to reach office in time. But ultimately it was not done and i was late to an important meeting today at my office.

I dont know if this mail would reach the ola management, if they take any step to stop this kind of negligence and bad and very very poor service or keep silent. But the above is a fact and i suffered today and earlier too with ola cabs, a lotttt.

And finally, i decided not to book ola any more!!
Very bad service and least bothered about the ola customers!! Hats off!!

Regards,
Jn