Ola Cabs — Ola Cab Complaint ID 84442201

Address:

Bangalore, Karnataka

I am writing on behalf of my relativies Mr. Munaf Kadar. We have already complained on your customer care for the travel today for Booking ID: 84442201 and provided details to “IQBAL”. We had worst experience with OLA Cab Service and their saftey. Instead of immediate action againest the driver, we need to pay unneccessary more more. Here is the brief details in mail. We booked the OLA cab from “tirumala theater agara” to “Dasarahalli” at 7 AM. We took OLA cab because we have admission process for our children and want to reach early at 8 PM. Cab driver started and took logest root from K.R. Puram (35 KM) instead of M.G. Road (21 KM) to earn more money. The child sitting in front sit, was not feeling well and did vomit because of rush driving outside the cab. Again he felt for vomiting and driver didn’t stopped immediately and he did outside the window because of that only some drops of vomiting were on cab outside the door which they cleaned up using water properly. Driver stopped in middle near to K.R. Puram and started using rough language and also was trying to beat the them. He also also abusing the them and started asking money for the clean up charges for 500 and didn’t drop to the destination. I called to customer care and talked with “IQBAL” regarding that he convinced to him to take 200 rupees for clean up charges and 300 rupees for half journey for longest root = 500 which is not valid. Instead of taking legal action on them immediately. It's not his fault but the company who doesn't provide enough authority to do the action to them. We paid because we want to go for the legal action instead of fighting with abusing guy. “IQBAL” had booked another cab and they started to reach their destination and paid other money. Here, the main points for which we suffer a lot. 1) Customer didn’t reach to their destination and may get problem for the admission process. We have used the OLA cab for safe journey and faced lots of problem. 2) We paid 800 rupees. 300 = Half longest root 200 = Clean up charges 300 (approx.) = Reaming Half longest root Who is the actual reason for this money? We didn't get the answer for the money which we had paid extra because of driver(OLACab company) fault. 3) Driver abused to the whole family and try beat them on the road. Who’s going to pay for that? 4) If someone is ill/pregnant then Driver responsibility is to reach them safely. Instead here, he did rush driving and didn’t stopped immediately and created health problem. Then where is safety with OLA cab. We want legal action and want to go the end till we will not satisfied and implemented in your policy.