Ola Cabs — OVER CHARGING AND IRRESPONSIBLE/IRRITATING BEHAVIOUR OF DRIVER

Address:

Ernakulam, Kerala

Hi, I booked a Cab from COCHIN nettipadam Road to COCHIN airport. Earlier when i booked the car in advance with CRN 6253511it got cancelled on the 11th hour automatically. So i booked another cab. When I booked the cab the driver was 13 km away from my location. The CRN no is 62552124.It was Maroon Tata Indigo with vehicle no KL20 E 4407(the name of the driver is Abdul) I am having 4 issues / complaints. 1. The driver has taken Rs. 90 in cash from me. Without this he was not releasing my luggage. I agrred as as my earlier cab got automatically cancelled and i was running short of time as i had to catch my flight. 2. I have paid a total of Rs. 423 to driver which comprises of Rs 50 as waiting charge. I would like to inform that I was waiting for the cab. He came late. Because of him I was about to miss my flight. He took the petrol in between. And in between his device (given by Ola to every driver) got switched off/disturbed. So he took another 10-15 minutes extra there. 3. I had applied APP200 promo code which he could not get as his Ola device was switched off. 4. He was not releasing my luggage at all and I was just about to miss my flight. He was telling that if I will not pay full amount in cash (which includes Rs. 90 as extra + Rs. 200 for promo code) he will drop the luggage again to the hotel. I was very tensed and about to miss my flight and he was not understanding at all. If the Ola device got disturbed/switched off this is not my fault and why should I pay for this delay if this is not my fault. I want an action against this driver and refund for Rs. 140 ( Rs. 50 waiting charge as this was not my fault at all + Rs. 90 which he charged extra). Otherwise I will approach legal route. Regards Pankaj