Ola Cabs — Pathetic service as well as customer care response

Address:

Pune, Maharashtra

Booked the OLA service for the first time in Pune (Availing service from another provider (Wings) since 2012). On Sunday, March 1, 2015 I downloaded and configured the app then credited Rs1000 to OLA account. At approx 3:00PM I booked the cab from web site @9:45 PM pickup from my Home to airport also booked the same service back to home fro airport. @ 10:45 pickup from pune airport. And I HAVE BEEN SAID from OLA customer care that you will receive driver/car details 30 Minutes prior to pickup. Ironically, 30 minutes before pickup time i ma getting SMS that " Sorry, we regret, cannot find CAB right now near your area. Then I called customer care, they said we will arrange, bla bla bla, finally wasted my 20 minutes. Mean while i got the SMS & driver details. Called driver but no response. I again called customer care, that said " Driver is asking that you have cancelled booking" How pathetic, making fool of customer. After few minutes of conversation, i came to know this driver has been asked to come at airport, which was my destination for IST pickup. Then I enquired/scold to customer desk executive and he dropped the call. Meanwhile, i am getting another SMS from OLA regarding second pickup that " SORRY, WE REGRET, CANNOT GET CAB NEAR YOUR LOCATION." This is the service and response from yours. Call me on my cell [protected] or [protected], will give you complete details what happen from 9:30 PM to 10:40 PM) Thanks, Farokh Now, I have deleted OLA app, it was registered on Name : Razia Farokh Contact No:[protected]