Ola Cabs — Regarding the services of Ola Cabs

Address:

Udaipur, Rajasthan

I am Rakesh Kumar Suman from udaipur. I am basically a business man and i run my own business. Today morning that is on 1/28/2014 i found ma car not functioning properly. I have to go to Hospital to see ma father. I called Ola Cabs. They picked my call and confirmed my booking. They promised me to get the car in next 15-20 min. i called the given number to track the cab. The cab driver was not picking my call and he hunged up my call. I Called the Ola Customer care again and said this. They put me on hold for 2 min and said that sory sir the cab driver is not responding. So we are arranging a different cab for u. I said Okay but do fast. Once again they sent me a message with the same cab and driver number. I called the driver to guide him properly. He said that he is at Balicha and he will be at ma place in 15 min. I was happy. after 20 min i called him back and he said that i am in sector 14 on the way to your home. I said, balicha is near to me they why you are coming from that way. He Laughed at me and said, apko nahi pata roads ka. I said i am born in this city and i know my udaipur more then anyone. he said me that he will come to my place in next 15-20 more min. I said that i[censored] drive from sector 14 to ma place in sector 9 it wll hardly take 5 min then ehy 15 min. He hunged up the call on ma face. I called the ola again and again they started the same script and we are arranging the different cab again. I got frustrated and canceled the booking. My details are Name = rakesh suman addres = 103/gokul village, savina bypass udaipur. 313001 email id = suman.[protected]@gmail.com phone number = [protected] booking id with Ola Cab = 33543270 cab driver name = Prem Please take a necessary action to help me.