Ola Cabs — Verbal abuse and harassment by the driver

Address:Kamrup Metropolitan, Assam, 781008

I booked an ola sedan. The driver arrived late for pick up. We were 6 people including a child of 12 years. The driver was drunk. It was around 9 pm. He told us that he won't be able to take 6 people. We asked him to go. He refused and told us that he could drop us to our destination but we have to pay double the normal ola fare. We denied the proposal. He started verbally abusing us. He caught me by the collar and snatched my phone and cancelled the ride and gave the reason that i changed my mind. He demanded us for the base fare and refused to let us go. Then the locals looked into the matter and saved us from more harassment. I request u to look into the matter so that a common man like me won't have to face such verbal abuse and harassment again.
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